Last updated: May 24, 2026

Paintology ("we", "us", or "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.paintology.co.uk and use our services.

We act as the "data controller" for the personal data you provide to us.

1. Information We Collect

We may collect and process the following types of personal information:

Identity Data: Name, surname, or title.

Contact Data: Email address, telephone number, and billing/delivery address.

Technical Data: IP address, browser type, operating system, and how you use our website.

Transaction Data: Details about services or products you enquire about or purchase from us.

2. How We Collect Your Data

We collect data through different methods, including:

Direct Interactions: Information you provide by filling in forms on our site, emailing us, or calling us.

Automated Technologies: As you use our website, we may automatically collect Technical Data via cookies.

Third Parties: Analytics providers (like Google Analytics) or search information providers.

3. How We Use Your Information

We only use your personal data when the law allows us to. Most commonly, we use your data to:

Respond to your enquiries submitted via contact forms. Send you marketing communications (if you have explicitly opted in). Improve our website, customer relationships, and experiences.

4. Legal Basis for Processing

Under the UK GDPR, the lawful bases we rely on for processing this information are:

Your Consent: You can remove your consent at any time by contacting us.

Contractual Obligation: Where processing is necessary to fulfil a service request or order.

Legitimate Interests: For running our business, managing website security, and improving services.

5. Sharing Your Data

We do not sell your personal data. We may share your data with law enforcement or regulatory bodies if required by UK law.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, or accessed in an unauthorised way. We limit access to your data to employees and partners who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

8. Your Legal Rights

Under UK data protection laws, you have the following rights regarding your data:

Access: Request a copy of the personal data we hold about you.

Correction: Request that we fix any incomplete or inaccurate data.

Erasure: Request that we delete your personal data under certain conditions.

Restriction: Request that we suspend processing your data.

Data Portability: Request the transfer of your data to another organisation.

To exercise any of these rights, please contact us using the details below.

9. Contact Details and Complaints

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: Hello@paintology.co.uk

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.